How can I get more information?
You can tell us more about your requirement. We can provide you with comprehensive, useful and most update information by fax or email. Our friendly and professional staffs have in depth local knowledge and experience of the trips we offer and can provide helpful advice and practical travel tips. They are pleased to help you or your travel agent selects your holiday. This is one reason why most our passengers join us through personal referrals or have had a great experience with us before.
How do I pay for my tour?
You can use your credit cards in both ways of online or offline option, Paypal is also available, bank transfer...Please note that bank fees will be on customer's side. See more details at Payment & Refund.
How do I booking your tours?
Please click on 'book this tour' button on your chosen tour page. We will be back to you within 24 hours with confirmation of availability or payment mode. Please see at Payment & Refund for more details.
How can I make a booking?
Booking can be actually made on line. Once you are interested in the trip, you then can go ahead and sign up the tour by sending us by fax the completed reservation form so that we could process your booking. In case you won't find any option that matches your expectation or you want to follow your own itinerary, then do not hesitate to fill the customized trip form and forward it to us. We will work it out and tailor your trip to just what you long for.
How often do I cancel a trip?
As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be charged as follows:
For group (from 10 passengers up):
* More than 45 days prior to trip departure. No charge.
* 15 days before arrival: 10% charge
* 14-5 days before arrival: 50% charge
* Within 5 days before arrival: 100% charge.
For Individual (below 09 passengers):
* More than 30 days prior to trip departure. No charge.
* 15 days before arrival: 10% charge
* 14-3 days before arrival: 50% charge
* Within 3 days before arrival: 100% charge.
How fit do I have to be?
Your trips are first and foremost fun, educational and engaging and can be undertaken by anyone in good shape. All our trips are graded, thus helping you to choose a suitable trip. Bear in mind that our tour products have a wide range from easy touring to physically challenges, not to mention adventure trekking, sea kayaking and mountaineering trips. For those who would prefer a less active holiday, or sign up for special interest trip, family vacation please does let us know. We take pride in tailor made holiday and able to come up with interesting program.
How to apply for a visa?
Visitors must obtain visa approval prior to entry. We offer the visa approval service. The procedure can be summarized as follow:
(1) Passport details and arrival,
departure dates are to send to us no later than 14 day prior to your
departure. (You can send by email, fax or snail mail; we need: full name
as stated in passport, gender, date of birth, passport number, expiry
date, nationality, arrival & departure date, place to receive your
visa-please advise which Vietnamese Embassy or Consulate where your want
to get your visa stamped)
(2) We then go ahead and submits these details to the Vietnamese Immigration Department.
(3) The Immigration Department will confirm us of visa approval and send it by fax/telex approval to the Embassy or Consulate in the country of visitors' residence
(4) We send you the approval document via email.
(5) You bring your passports & 2 passport sized photos to Vietnamese embassy to get the visa stamped (stamp fee will be paid by yourselves).
When is the best time to travel Indochina?
The climate in Ho Chi Minh City and elsewhere in the south is hottest and most humid in March and April. The dry season runs from November to April and the rainy season from May to October. In the north, the wet season is from May to September; December to March is the driest months.
The climate is tropical with three seasons. The most pleasant being the dry season from November to February when temperatures are cooler. The hot season lasts from March to May with average temperatures in the high 90s. The monsoon season, which is both hot and humid, is from June to October. The wettest months are August to September.
The rainy season lasts from May through October with hot and humid weather. The dry season begins in November with cool temperatures giving way to hot and dry weather from April through May when the temperature is very hot.
What level of comfort can I expect?
It may vary from one trip to another pending on what trip you are following. On all our trekking trips we stay overnight at local family in hilly and mountainous area. All your gear will carried, your meals are prepared. Of course we will use also comfortable hotel with local quaint whenever available. On beach escape and touring holidays we stay in local hotels with fully supported staffs and amenities. All you have to do is enjoy yourself.
What the accommodation like?
Hotels range from budget to five-star. While deluxe properties are located only in the major cities, the charm, and quaint local family run accommodations with varying levels of private facilities can be found throughout the country. Welcome Vietnam Tour constantly stays abreast of hotel developments in order to offer our clients the best available and most preferred lodging?
How safe is it?
Above all, your well being is of paramount importance on all our trips. Our local staff constantly reviews every aspect of your adventure and our expert guides are fully conversant with the demands of traveling in remote and isolated regions.
What about travel insurance?
Travel insurance is compulsory for any participant. It is advised that all travelers should have travel insurance covered before your departure. This will be really helpful in case of medical emergency evacuation. It is with go safe. The travel insurance will cover against Hospital and Medical expenses, the cover relates to expenses as a consequence of accidents occurring to the bearer during the period of Insurance and/or unforeseen illnesses which arise during that period as well.
Do I need to have some vaccination before the trip?
No vaccinations are officially required by the Vietnamese authorities; however immunization against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is advised. Please consult your doctors for further medical advice. Also plan to bring mosquito repellent. Wearing long-sleeved shirts and slacks from dusk onward and avoiding perfume is also recommended. In addition to an ample supply of any prescription drugs you are taking (and a prescription which can be filled in case your pills go missing) bring medicines for: Headaches, diarrhea, constipation, insect bites, sore throats, eye drops, cuts, etc. Medical standards outside Hanoi and Saigon, Siem Reap and Luang Prabang are lower than those found in western countries.
What about the food?
Your good health is a top priority on all our trips. We are therefore fully aware of the healthy appetites that build up when trekking, kayaking or touring and provide tasty and varied meals with plenty of fresh ingredients. All our food is prepared by genius cooks who ensure high standards of hygiene and who serve a sensible combination of local and Western dishes... We also cater for vegetarians, and none-seafood individuals. Whereas sometimes you have to choose your own meals, eat only the well-cooked food at decent hotels and restaurants. While snacks may be offered for sale elsewhere, one never knows the condition under which they were prepared or the health of the food handlers. You may want to bring along dried fruits and other "comfort" for the bus ride (there is a "dining car" on the train which serves drinks and light meals).
Who is your guide?
Positive feedback from our clients validates our policy of employing local people as guide. Our guides are open-minded, qualified and enthusiastic young people who can accommodate your travel needs and provide you - the traveler, with first-hand knowledge of local history and culture. They are also curious about foreign culture and are keen to engage in cultural exchange with visitors. They are there to make your trip a success.
What about Responsible Travel?
We are highly committed in the friendly environment operation. Our style of travel is "environmentally, culturally and socially responsible - we call this 'Responsible Travel'. It involves working closely with local people and, where possible, training local people as trip guide and staff about how to protect the environment and decisions that affect their future. This is our mission to conserve the areas we visit, keep them intact and unspoilt by tourism and bring positive benefits to local communities.
Can I organize my own group?
Our website is just the starting point. If the specified trips are not suitable, or you don't want to follow the same itinerary, we would be happy to come up with a program to suit your travel interests. This service is available to any individual, family or group. We regularly organize tailor-made holidays for families, groups of friends, schools, clubs, societies, associations and special interest groups. We're happy to be of any assistance in planning and making your trip, as you've ever wanted it to be!
What is included in my trip?
Pending on specific trip our inclusions may vary from trip to trip, as an indication we include accommodation in clean, friendly located hotels with local character where possible on a double/ twin shared basis with daily breakfast; all transfers & transportation including boat ride, train journey if any; experienced English speaking guide; domestic flights where specified in the itinerary; food as stated in the trip; other specific arrangement for special interest tours.
Are children charged the full room rate?
Rates are normally reduced for children under the age of 12 years.
Are there any hidden cost or extra charges?
Good question! Most of our tours include all transport, meals, accommodation and much of arrangement and service you will need in the tour the cost is a little to spend. Read though the inclusion, exclusion portion and you will find more specific about it. Compare our quality, inclusions and daily rates our holidays offer good value for money.
What is the local money called? Can I use credit cards and travelers check?
• Vietnamese – Dong
• Cambodian – Riel
• Laos – Kip
In Viet Nam credit cards are accepted at most hotels and better restaurants and shops. In Cambodia and Laos credit cards are accepted in major hotels.
In Viet Nam traveler’s cheque is accepted in the big cities but when you change it you need to bring along your passport
In Cambodia and Laos, traveler's cheque is accepted on a limited basis and may be difficult to change.
In Viet Nam: available in most of the major cities. In Cambodia, Laos presently is not available. US dollars, preferably crisp clean bills, are accepted almost everywhere in all of the countries listed above.
Please do contact us and let us know your question or concern, we will get back to as soon as possible